Privacy Policy

Last update: June 2025

INTRODUCTION

This privacy policy sets out how Inclusive Change Clinic (referred to as “we,” “us,” or “our”), a subsidiary of Change Management Library Ltd, collects, uses, stores, and shares your personal data.

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Inclusive Change Clinic is the data controller of your personal data.

This policy applies to all users who engage with our services, including our website, workshops, training products, digital tools, and research initiatives. By interacting with our services, you agree to the practices described in this policy.

THE DATA WE COLLECT

We may collect the following categories of personal data:

• Identity Data: Your name, gender, and preferred pronouns.
• Contact Data: Email address, phone number, and mailing address.
• Professional Data: Job title, organisation, and industry.
• Technical Data: IP address, device type, browser type, and online activity (via cookies and analytics).
• Account Data: Username, passwords, and service usage history (e.g., course progress, quiz results).
• Payment Data: Billing information (processed by secure third-party providers).
• Participation Data: Workshop attendance, SCORM module usage, video training completion, and ICA engagement.
• Voluntary Data: Responses to surveys, polls, research participation, or community contributions.

HOW WE COLLECT YOUR DATA

We collect your data in the following ways:

Directly from you:

• When you register for a workshop, digital training, or event.
• When you complete feedback forms, surveys, or onboarding checklists.
• When you email us, message us on social media, or join a waitlist.

Automatically via our website or tools:

• Through cookies and analytics tracking when you browse our site or access services.
• When you interact with embedded SCORM files, MP4 videos, or platform links.

From trusted third parties:

• When you are referred by a partner organisation.
• When you join through a corporate learning agreement.

HOW WE USE YOUR DATA

We use your personal data for the following purposes:

1. Service Provision

• To provide access to our services, including:
  • Inclusive Leadership Training & Workshops
  • Onboarding Training Packages
  • Executive Talks & Thought Leadership Sessions
  • Inclusive Habits Training
  • ICC Episodes
  • Inclusive Change Agent (ICA) tools (research participation)
• To issue training certificates, track participation, and offer follow-up learning.

2. Administration and Improvement

• To manage user accounts and registration.
• To analyse usage for service improvement.
• To conduct impact assessments for workshops and ICA pilots.

3. Marketing and Communication

• To send service updates, offers, or relevant emails (only with your consent).
• To invite you to participate in events, research interviews, or product feedback.

4. Legal and Regulatory Compliance

• To fulfil our legal obligations.
• To respond to data access or deletion requests.
• To retain records for auditing and accountability.

WHO WE SHARE YOUR DATA WITH

We may share your data with:

• Trusted service providers for web hosting, email services, analytics, payment processing, and learning platforms.
• Professional advisors such as legal, regulatory, or accounting services.
• Regulators or authorities if legally required.
• Affiliated entities, including Change Management Library Ltd, for operational purposes.

We do not sell your data or share it for third-party marketing.

INTERNATIONAL DATA TRANSFERS

Some data may be transferred outside the UK or European Economic Area (EEA), such as to cloud service providers. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses
• Binding Corporate Rules
• Data processing agreements with third parties

COOKIES & ANALYTICS

We use cookies to improve user experience, track website performance, and offer personalised content. You can manage cookie preferences through your browser.

For full details, see our [Cookie Policy].

DATA SECURITY

We take data protection seriously and implement appropriate safeguards, including:

• Secure login systems
• Encrypted communications (SSL)
• Access control for internal staff
• Regular system monitoring

While we strive to protect your data, no internet transmission is fully secure.

HOW LONG WE KEEP YOUR DATA

We only keep personal data for as long as necessary:

• Workshop and training data – Up to 6 years to support audits or follow-up learning.
• Marketing data – Until you withdraw consent.
• ICA research participation – As outlined in research consent forms.
• Payment data – Retained securely by third-party providers in line with legal obligations.

YOUR RIGHTS

Under UK GDPR, you have rights including:

• Right to access – You can request a copy of your personal data.
• Right to rectification – You can request correction of inaccurate data.
• Right to erasure – You can request your data be deleted, under certain conditions.
• Right to restrict processing – You can limit how your data is used.
• Right to object – You can object to processing for marketing.
• Right to data portability – You can ask for your data in a reusable format.
• Right to withdraw consent – At any time, for data processing that relies on consent.

To exercise these rights, email us at: info@inclusivechangeclinic.com

COMPLAINTS

If you have concerns about how we handle your data, you can contact:

• UK Information Commissioner’s Office (ICO): www.ico.org.uk
• Or your local supervisory authority.

POLICY CHANGES

We may update this policy periodically to reflect legal or service updates. All changes will be posted on our website and, where appropriate, communicated directly to you.

Inclusive Change Clinic
A service by Change Management Library Ltd
📧 info@inclusivechangeclinic.com